![]() (To give more coverage, the SimpliSafe system is designed to work with 2.4 GHz WI-Fi networks.) 2.4 GHz networks are significantly more effective at penetrating walls and floors than 5 GHz networks.) ![]() Make sure your router is transmitting your network on a 2.4 GHz signal rather than a 5GHz frequency.If you are experiencing Wi-Fi issues with your SimpliSafe system, there are a few things you can try doing in order to correct this:.Troubleshooting of Simplisafe Smart Lock Problem-2: SimpliSafe Smart Lock not connecting to Wi-Fi When the Keypad is connected to a Wi-Fi network, then the available software updates for the Keypad will be displayed.If the Wi-Fi connection is successful, the message appears on the Keypad.After that, input the network password to access the Wi-Fi network.After that, choose Wi-Fi and then your Wi-Fi network name.Then select System settings from the drop-down menu.On the smart lock's Keypad, press the Menu button.Please make the Wi-Fi router network visible to other devices by turning it on.The smart lock will not operate if the Base Station software is updated but the keypad software is not.Video Loss Troubleshooting for DVRs NVRs.Firmware recovery and password reset via USB UART.Otherwise, the Base Station does not announce anything. And if the Base Station communicates with the sensor, then the Base Station announces the sensor information.Next, press on the button at the top of the sensor mounted on the wall. The Base station informs that it is entering the Test Mode.Move to the test Mode option, and press the right rocker or right arrow to select the option.Press the Menu button on the smart lock keypad, and then enter the Master PIN.To know the Base Station communication status with the sensor,.If the Base station is placed at a long distance from the smart lock, then the lock cannot communicate with the Base Station.If the backup charge runs out, the smart lock will not work. If the Base Station does not get continuous power, the rechargeable backup battery is used for the remaining 24 hours.Please replace the battery in the sensor and return it to its original location on the wall.Remove the sensor from the wall by sliding it upwards, then holding the little release holder at the rear of the sensor and removing the battery.Check for the warning “Low Battery” on the Keypad, and then replace the exhausted batteries with fresh ones.When the battery in the SimpliSafe smart lock runs out, the smart lock will be unable to respond to any actions.After that, press the off button to return to the Menu.Navigate down to the end of the menu list and select Remove with the right rocker or the right arrow on Keypad.After that, choose Devices and then, using the right rocker, pick the device name that you want to delete.Enter your Master PIN on the smart lock keypad after pressing the Menu button.You must delete extra sensors from the SimpliSafe smart lock using the smart lock's Keypad if you do not require them. The essential steps were already programmed into the SimpliSafe base station, but the installation was never completed.The Simplisafe Smart Lock Not Responding issue might be caused by one of the following factors. When there are problems with the SimpliSafe smart lock, it does not respond to the user's activities. Problem-1: SimpliSafe Smart lock not responding
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